Verdhi Life Sciences Pvt. Ltd. (“Company”, “we”, “our”, “us”) respects an individual’s privacy and is committed to protecting the same. We are a company duly incorporated under the provisions of the Companies Act, 2013.

This Privacy Policy (“Policy”) describes how we collect, use, disclose and transfer Personal Information through this website of the individuals who browse, or access the website or provide information on or through the website, or whose information the Company otherwise collects, receives or processes in connection with the offer and sale of its products (“Products”) (hereinafter, collectively referred to as “Customers”, “you”, “your”, “yourself”) and ensure its compliance with applicable laws and regulations.

1. Legal Framework and Consent

This Privacy Policy is a legally binding document between you and Verdhi Life Sciences Pvt. Ltd. The terms of this Privacy Policy become effective upon your access to or use of the Website. By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to the practices described herein.

This document is published in compliance with:

  • Section 43A of the Information Technology Act, 2000;
  • The Digital Personal Data Protection Act, 2023 (“DPDP Act”);
  • Digital Personal Data Protection Rules (DPDP Rules), 2025;
  • Consumer Protection (E-Commerce) Rules, 2020.

2. Information We Collect

The Company limits itself to collecting information necessary to ensure accurate services and process your orders. We collect:

  • Identity & Contact: Name, phone number, email address, postal address, PIN code.
  • Demographics: Date of birth, sex, language preference, location.
  • Preferences: Occupation, interests, product history, and opinions.
  • Verification: One-time passwords (OTP) sent to your phone or email.
  • Sensitive Personal Data (SPDI): We do not intentionally collect medical records or biometric data unless voluntarily provided during customer support interactions to resolve specific queries.

3. How We Use Your Information

We use your information for the following “Purposes”:

  • To process and deliver your orders and verify your identity.
  • To improve our Website, products, and user experience.
  • To communicate account activities, newsletters, and marketing (subject to your opt-out rights).
  • To comply with legal obligations, prevent fraud, and conduct internal audits.
  • To record feedback and conduct market research.

4. Sharing of Information

We do not rent or sell your Personal Information. We may share data with:

  • Service Providers: Logistics partners, payment gateways, and cloud hosting providers.
  • Medical Experts: Doctors or experts to improve product efficacy.
  • Advertising Partners: We share certain data with Meta Platforms, Inc. via Meta Pixel/APIs for measurement and targeting. You can manage these via Facebook Ad Preferences.
  • Legal Authorities: When required by law or government order to prevent fraud or cyber incidents.

5. Data Storage and Retention

  • Storage: We use secure on-site servers and trusted third-party cloud services that maintain high-level security protocols.
  • Retention:
    • Transaction Data: Up to 8 years for tax compliance.
    • Support Records: Up to 3 years.
    • Account Data: Until deletion or extended inactivity.

6. Your Rights (DPDP Act, 2023)

Under Indian law, you have the following rights:

  • Right to Access: Request a summary of personal data being processed.
  • Right to Correction/Erasure: Update inaccurate data or request deletion.
  • Right to Withdraw Consent: You may withdraw consent at any time by emailing business@verdhi.com.
  • Right to Grievance Redressal: If your concerns are not addressed, you may approach the Data Protection Board of India.

7. Information Security

We employ physical, electronic, and procedural safeguards (including encryption) to protect your data. However, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account password.

8. Cookies and Tracking

We use cookies to recognize your browser and track preferences. You may block cookies through your browser settings, though some website features may become unavailable. We use the Meta Pixel to track interactions like “add to cart” and “purchases” to improve our marketing relevance.

9. Minor’s Privacy

This Website is intended for adults (18+). We do not knowingly collect information from minors. If a minor provides data, the parent or guardian will be liable for damages arising from such use.

Grievance Redressal

If you have any complaints or queries related to your Personal Information, please contact our Grievance Officer:

Grievance Officer

Verdhi Life Sciences Pvt. Ltd.

PLOT 191, FIRST FLOOR, INDUSTRIAL AREA PHASE 2,

CHANDIGARH, 160002

Email: business@verdhi.com

Ph: +91 8837525150

All grievances will be acknowledged within 48 hours and resolved within 30 days.

Effective Date: 12 March 2026

Last Updated: 04 May 2026